Privacy Policy
Last updated: September 29, 2026
This policy explains what information the Aura mobile app and this website collect, why we collect it and the choices you have. "Aura", "we" and "us" mean Aura Wellness, the operator of the Aura app.
Information we collect
- Account details: your name, email address and password (stored only as a secure hash). If you sign in with Google, Apple or Facebook, we receive your name, email and a provider ID from that service.
- Profile photo: only if you choose to add one.
- Activity in the app: sessions you complete and their length, favourites, mood check-ins, reminders, streaks and achievements.
- Aura Scan readings: the colour, light and energy values calculated from your camera, and the result shown to you. See the next section.
- Subscription details: your plan, its status and renewal date. Payments are handled by Stripe, Apple or Google. We never see or store your full card number.
- Technical data: basic server logs such as IP address, device type and request times, used to keep the service secure and working.
Camera and Aura Scan
Aura Scan uses your front camera only while a scan is running. Face detection and colour analysis happen on your device. No photo or video is uploaded or stored by us. Only the numeric readings and the result are sent to your account so you can see your scan history. Aura Scan is for relaxation and self-reflection. It is not a medical or diagnostic tool.
How we use your information
- To create and secure your account and let you sign in.
- To provide the app's features, such as your stats, streaks, favourites, reminders and scan history.
- To process subscriptions and unlock Premium content.
- To answer support requests you send us.
- To keep the service secure, prevent abuse and fix problems.
We do not sell your personal information and we do not use it for third-party advertising.
Who we share it with
We share information only with service providers that help us run Aura, and only as much as they need:
- Hosting providers that store our servers and database.
- Stripe, Apple and Google to process payments and subscriptions.
- Google, Apple and Facebook when you choose to sign in with them.
We may also disclose information if the law requires it.
How long we keep it
We keep your information while your account is active. When you delete your account, your profile, activity, scan readings, favourites and reminders are deleted. Payment records may be kept longer where tax or accounting law requires it.
Your choices and rights
- You can view and update your profile in the app at any time.
- You can delete your account and its data from Profile in the app, or by following the steps on our account deletion page.
- You can deny camera access. The rest of the app keeps working without it.
- Depending on where you live, you may have the right to access, correct, export or delete your data. Email us to use these rights.
Security
Connections between the app and our servers are encrypted with HTTPS, passwords are hashed, and access to our systems is restricted. No system is perfectly secure, but we work to protect your information.
Children
Aura is not directed at children under 13, and we do not knowingly collect their information. If you believe a child has given us information, contact us and we will delete it.
Changes to this policy
If we make important changes we will update this page and the date at the top, and tell you in the app where appropriate.
Contact
Questions about privacy? Email [email protected].